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23 Dec 2013

Technology in your business

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Technology is evolving at an extremely rapid pace. For the business sector, this can be both good and bad news. Good news, because people in the work force will be allowed the unique benefit of newer and better tools to more sufficiently complete their jobs, with shorter lead-times; and bad news because this new technology in your business can mean updating computers, servers, software and operating platforms every few years. However, the pros far outweigh the cons, because it can mean more productivity and higher profit margins if using CRM software for example. Here are 5 benefits of updating your office technology.

  1. Updating your office technology in your business will allow you to keep up with other businesses in your sector. This doesn’t mean you need the newest and most expensive CRM software, or the shiniest computers, but it does mean that your operating system should be up to date so that your business is running at the same speed as other businesses, or faster. Many times a simple upgrade is all that is neeeded.Many of these platforms are very easy for employees to learn and training is minimal.
  2. Also, not upgrading to new technology in your business can slow down productivity. For instance, if your computers are on an old operating system or the computers themselves are older models, it can slow down work productivity by up to 30% to 40%. This can be an enormous margin when it comes to your business’ bottom line.
  3. One of the biggest benefit of upgrading your office technology is that you can you get rid of excess machines and make much better use of the available space. For instance, fax machines are bulky and obsolete. You can easily switch to a digital fax platform, like rapidfax.com.
  4. Upgrading office technology can also save you money by cutting down on unnecessary tasks for employees to complete, which can increase overtime. Many new computers and programs can open up the opportunity for only one employee to complete a complicated task, where before it took two, three or even more employees. In these tough financial times, sometimes it is necessary to cut costs wherever you can. Upgrading your technology can do this by streamlining production so that you can increase profit and make your company run more efficiently.
  5. Perhaps the toughest decision to make with respect to technology, especially if you are in the “Baby Boomer” generation, is to adopt Social Media, namely, Facebook, LinkedIn and  Twitter. We are going to have a future series on Social Media but if we are doing business with or selling to people from ”Generation X” (born from 1960 -1980) or “Generation Y” (born after 1980) we cannot ignore Social Media.
12 Mar 2013

BVEssentials Version 6.0

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What’s new in BVEssentials Version 6.0

  • Search support for communications, vendors, UPC and location to inventory
  • Show sales orders, sales history without saving the order first
  • High speed sales history, inventory list and customer list
  • improved filters to sales history, inventory list and customer list
  • status filters on the inventory and customer lists

A key component to selling at a tradeshow is to distinguish your goals prior to your decision of what trade show to attend. To maintain your focus make sure you have set goals, and have the right CRM software. Figure out how many leads you are expecting to generate at the show 10 or 50? Will you be attending to create brand awareness or are you trying to sell your products on the spot? A new Computer software is a prime example of a tough sell for selling on the spot at a tradeshow. From what I noticed at tradeshows is that the products that are difficult to be sold on the spot involve educating the market, and therefore I think those vendors with those types of products should focus more on building an email list from the show. For these types of vendors it’s very important to notate what problems your prospects are having that your product can solve for them, and when you are sending these prospects your newsletters they are able to get further educated on how your product solves there dilemma.

A great way to attract people and to get there email information in your CRM software is to have a prize and in order for people to qualify to win that prize they must exchange their business card. When people start exchanging there business cards engage with them and try to figure out if there is a need there. Be friendly, and connect while you are engaging and try not to sound like a salesman.

If your product is relatively easy to be sold on the spot make sure that you have a lot of great samples of the product. Think of every value proposition that goes along with your product and make sure to make that visible in your samples and presentations.

It always feels great to generate repeat business from a an existing customer, and placing that order in your CRM software. It’s always awesome to close a sale and get a customer, but for some retaining and generating repeat business from that particular customer is a challenge. I think building a relationship with that customer is the next phase to customer retention and for positive word of mouth. Having CRM software in place can help track your communications with your customers, so you are able to deliver them a great customer experience. There is a lot of noise made by companies in the market today and you need to differentiate yourself and show existing customers that you care. Simple tasks like sending out a postcard saying that you hope they are satisfied with their purchase, holiday cards, and emails to keep in touch.

Another way to get people talking about you is to have a giveaway. If the product that you are giving away is awesome, then it will generate some buzz. It does not need to be the most expensive item, but if it is an item that is unique, everyone will be talking about it.

I think you should keep in contact with your existing customers at least once per month, because then they understand that your company will go to the greatest level of customer satisfaction, and when a customer is satisfied most will tell everyone they know about you. This is where monthly newsletters is also a great marketing tool to retain existing clients and make new ones. When existing clients are receiving your newsletters and it is filled with topics that educate the market that is when you will get your customers talking about your company and the plethora of information that you have to offer.

 

www.bcassociatesinc.com

 

The New version of BVEssentials Production Manager includes all the features of BVEssentials Limited Edition plus:

  • Commits raw materials while in production
  • Allows custom builds
  • Builds can be scheduled
  • Prints raw material re-order reports
  • Automatically requisitions material shortages and creates PO’s
  • Tracks work in progress (WIP)
  • Manages phase controls

The new version of BVEssentials Service Manager includes all the features of both Sales Manager and BVEssentials Limited edition, Plus:

  • See item service history onscreen
  • Set follow-up dates
  • Requisition special order parts
  • Look up parts by any word in the description
  • Print service history reports
  • Create parts/labour packages
  • Subtotal by job

 

 

BVEssentials Limited edition V 6.0, here’s what to expect:

Change Part Numbers

  • Go through history open items & update to the new part number

Change Customer Code

  • go through history, open items & update to the new customer code.

View Enhanced Sales History

  • Perform combinable searches with lookups
  • Add many sales history reports
  • View sales history by customer ship-to address

View Enhanced Customer & Inventory Look-up

  • Perform combinable sorts (ie. by city and name.)
  • Select items and names for reporting
  • Find sales history by part number

Receive Inventory

  • Print receiving reports & labels

Transfer Inventory

  • Print transfer reports
  • Link transfered inventory via PO numbers (ie. T087006764)

Are you tired of rummaging through your file folders to get information on a contact? Imagine being able to pull up an existing customer or contact account with the click of a mouse using computer software, and being able to see all of their pertinent information. The world is shifting towards Eco-friendly solutions and file folders are slowly becoming outdated. Technology has given business the opportunity of more convenience. You are now able to search and pull up specific people and businesses within the matter of seconds, you are also able to categorize a list of your contacts and you can use these lists to distinguish your clients and prospects, send email blasts to specific people or companies, and target marketing. Paperless contact management is not only good for the environment, but it’ search ability also makes it faster and results in less human error.

Are you having difficulties tracking your customer list? Have you spent hours looking for information on your existing clients?

 

Do you need to reach out to your existing customers regarding a price change in your product, a modification to your product, or why they have not purchased from your company lately? Are you wasting your time trying to figure out who these customers are? Categorizing your contact lists can help you pull up these lists on the fly when generating these targeted sales campaigns. Having a CRM in play makes campaign management easy and you can categorize these lists, and generate targeted sales campaigns. It can also track the feedback you are getting from your existing customers, so you understand what changes need to be made to your products, services and prices. Recording prior communications with your existing clients is also important in regards to campaign management because they can help you identify a need. After identifying these needs, you can then create targeted sales campaigns. Tracking what products your customers have bought and being able to search and pull up custom lists can help grow and manage your business, all this while you are keeping existing clients happy.

How can i share information easier in my company? Is your company being slowed down because information is not getting relayed properly and efficiently? Most small businesses use email to relay information between their employees, but how efficient is it to read 50-100 emails a day? Especially when 3/4 of your emails are junk. Are the important ones getting lost? Prioritizing your day should not be time consuming. Imagine a system where you can login and see what all of your employees are doing, a system where you can immediately assign tasks to employees, a system where everyone knows what tasks need to be performed each day. Having employees’ login to a system where they only receive pertinent information can save a lot of time. Your employees will never again have to search for important tasks and critical information will not get lost.


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Testimonials

“Derek is a trustworthy and knowledgeable individual that works great with our team. If he doesn’t know the answer he will find it, and gives us great support with all the challenges that we seem to encounter” Elaine Bell (Material Manager at Armstrong Milling Co Ltd.)